One tool. One decision.

• customer_name — string
• customer_phone — E.164 format
• service_category — enum (plumbing, dental, locksmith, etc.)
• location — city + neighborhood when known
• urgency — enum (emergency, today, this_week)
• notes — free text from the call

1. 01
   Validate inputs

   Phone is valid for the country. Service category exists in the roster.
2. 02
   Insert row in Supabase leads table

   Status pending, source domain stamped, conversion ID linked.
3. 03
   Run provider lookup

   Roster query: same country + same service + capacity > 0 + last_dispatched < 5 minutes ago is excluded (to avoid spamming).
4. 04
   Build the dispatch payload

   Customer info, service, urgency, scheduled time if any. Plus the Stripe-ready commission record stub.
5. 05
   Fire three notifications

   WhatsApp template via SEND-MESSAGE.ts (never direct fetch to graph.facebook.com). Email via Mailgun. SMS via Twilio.
6. 06
   Update lead status to dispatched

   Returns the success ack to ElevenLabs so the agent can close the call cleanly.

It must not give the customer the provider's direct number. The customer must not be able to bypass bord. That single rule is the entire reason the commission gets paid. The lead is a relationship, not a referral.

The moat is that the customer does not know who they're actually calling. They called bord. bord routed them. The provider serves them. The transaction never has bord's logo on the receipt, but bord owns the transaction.